Booking guidance

Cancellation policy

Cancellation terms must be confirmed for the specific activities and partners in your itinerary.

Last updated: 12 August 2026. This page explains the current website inquiry process and may be updated as booking services develop.

Before booking

Ask for the cancellation, rescheduling, weather, no-show, and refund terms attached to every proposed service. No universal cancellation window is represented on this website.

After confirmation

The written terms supplied with your confirmed arrangement govern changes and cancellations. Notify the confirmed contact as early as possible and keep the relevant reference and correspondence.

Weather and safety

Outdoor services may be adjusted, postponed, substituted, or cancelled when conditions are unsafe. The applicable operator terms and available alternatives should be explained for the specific booking.

Refund timing

Any refund eligibility, method, fees, and processing time depend on the confirmed service terms and payment method. Do not assume a refund until it is confirmed in writing.